Privacy Policy

This Privacy Policy explains how Phoenix Gameroom collects, uses, and shares information through Phoenix Gameroom. It should be read with our Terms and SMS Policy.

Information we collect

• Account data: name, email, optional phone, password hash, player number, date of birth, address, and timestamps for Terms, SMS, marketing consent, and identity verification.
• Play activity: credit balance, ledger entries (purchases, adjustments, redemptions), and support chat history used to help with your account.
• Checkout: when you buy credits online, our payment processor (Cybersource) collects payment details directly. This app does not store card numbers.
• Technical data: session cookies (for players and for staff separately), a language preference cookie, a “do not sell/share” preference cookie, and basic server logs.
• Support: messages you send our support team through in-app chat.

How we use information

• Create and secure your player account and sessions
• Process credit purchases and redemptions
• Show balances and history in your dashboard and to our support team
• Send transactional notifications (for example receipts and account updates)
• Send SMS or promotional messages only when you have opted in for that type
• Honor California “do not sell/share” requests
• Detect fraud, debug the service, and meet legal duties

When we share information

We do not sell your personal information for money. We also do not share mobile numbers with third parties for their own marketing. Categories of sharing we may use:

• Service providers: hosting, database, payment processing (Cybersource), identity verification, and SMS/email delivery.
• Staff operations: Admin staff see the player records needed to help with your account and process redemptions.
• Legal: if required by law, to protect rights and safety, or in a business transfer.

Cookies and sessions

Signed-in players and staff need session cookies for the site to work. You can block cookies in your browser; then sign-in and checkout return flows will not work. Preference cookies (such as language and do-not-sell) remember a choice you made on this device.

Retention

We keep account, ledger, and consent records as long as your account is active and for a reasonable period afterward for accounting, dispute, and SMS/consent record-keeping (often at least three years for consent logs). Ask us if you want a deletion review - we may retain limited records where the law requires it (for example completed purchases).

Your rights

Depending on where you live, you may request access, correction, deletion, or a copy of your information, and you may appeal a denial. California residents can use Do Not Sell or Share My Personal Information. Email support@phoenixgameroom.online to make a request. We will need enough detail to find your player account.

Children

This site is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, contact support@phoenixgameroom.online and we will delete it.

International visitors

We operate in the United States. If you use the site from elsewhere, your information is processed in the U.S.

Contact

• Email: support@phoenixgameroom.online
• Phone: [TODO: support phone number]
• Mailing address: [TODO: mailing address]
• Website: https://phoenixgameroom.online